Everything you need to know before you dive in — simple, clear, and straight to the point.
Welchome (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or use our services.
This policy should be read together with our Terms of Service available on our website.
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Cookies means small text files placed on your device when you access our website.
Website means www.welchome.com.au and any related subdomains.
You / User means any person who accesses or uses our Website or services.
This Privacy Policy applies to:
This policy does not apply to third-party websites that may be linked from our Website.
We only collect information that is necessary to provide you with a stellar digital welcome book experience. This includes:
Account Information: Your name, business name, email address, and phone number.
Payment Data: Processed securely through third-party providers (like Stripe). We do not store your full credit card details on our servers.
Content Information: Any text, images, or links you upload to your digital welcome book (e.g., house rules, local recommendations, Wi-Fi passwords).
Usage Data: IP addresses, browser types, and how you interact with our site, collected via cookies to help us improve the platform.
We don’t sell your data to third parties. Period. We use your information to:
Create and manage your Welchome account.
Process your subscriptions and transactions.
Provide customer support and technical assistance.
Send you essential updates about your service or (with your permission) marketing tips to improve your hospitality business.
Sometimes we need a little help from our friends to keep the lights on. We may share your information with:
Service Providers: Cloud hosting (like AWS or Google Cloud), payment processors, and email delivery services.
Legal Requirements: If required by Australian law or to protect our legal rights.
Business Transfers: In the event of a merger or sale, your data may be transferred to the new owner (who will be bound by this policy).
We take security seriously. We use industry-standard encryption and security protocols to protect your data. However, please remember that no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
We use cookies to remember your preferences and understand how you use Welchome. You can choose to disable cookies in your browser settings, though some parts of our site might get a bit “cranky” and not function properly if you do.
Under the Australian Privacy Principles, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or fix any inaccurate information.
Opt-Out: Unsubscribe from marketing emails at any time via the “unsubscribe” link.
and not function properly if you do.
As a digital business, we may use servers or service providers located outside of Australia (such as the US). By using Welchome, you consent to your data being processed in these locations. We ensure these providers maintain high standards of data protection.
We may update this policy from time to time to reflect changes in our practice or the law. We’ll notify you of any significant changes by posting the new policy on this page.
If you have questions, concerns, or just want to say hi, reach out to our Privacy Officer at:
Email: hello@welchome.com.au
Welchome is a modern digital platform designed to help businesses and hosts easily share important information, improve guest experiences, and create seamless communication through smart, accessible digital guides.
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